Delete your account and data — SBM Laser Help
App: SBM Laser Help (com.sbmlaser.help)
Developer: S&A Servicos Digitais e Consultoria LTDA (Brazil)
Last updated: 2026-07-21
This page explains how to ask us to delete your SBM Laser Help account and the data associated with it, what exactly is removed, and what we are required to keep.
Request deletion online
Submit the form below. We will confirm by email and delete your account and data within 30 days. Prefer email? Use the steps in the next section instead.
How to request deletion of your account
- Write to support@sbmlaserhelp.com with the subject “Delete my account”.
- Send the message from the email address linked to your account. If you signed in with Google or Apple, use that same address.
- If your account has no email address (you use the app anonymously, or linked it to Telegram), include your account ID: open the app → Profile → About — the dialog shows “Your ID”. Copy that number into your message.
- We reply to confirm the request and complete the deletion within 30 days.
If you have an active paid subscription, mention it in the same message and we will cancel it. Deleting an account does not by itself trigger a refund — see our Refund Policy.
Delete only part of your data, without deleting the account
Email the same address with the subject “Data subject request — delete data” and tell us what should be removed, for example:
- defect photos you uploaded for diagnostics;
- the text of your search and diagnostic queries;
- usage events collected for analytics.
Your account, subscription and settings stay in place.
What is deleted together with your account
- Your account record — email address, Telegram ID (if linked) and authentication data
- Your subscription record and usage counters
- Defect photos you uploaded and the text of your queries
- Usage events tied to your account or device identifier
What is kept after deletion, and for how long
| Data | Retention period |
|---|---|
| Support correspondence | Up to 24 months |
| Backend security logs (IP address, request metadata) | 30–90 days |
| Payment and tax records (held by our payment provider as merchant of record) | 7 years, as required by applicable Brazilian and EU tax law |
| Aggregated statistics that can no longer be linked to you | Indefinitely, in anonymised form |
After these periods the data is deleted or irreversibly anonymised.
If you do nothing
Even without a request, your data expires automatically:
| Data | Retention period |
|---|---|
| Telegram ID and subscription record | While the account is active + 30 days after cancellation or last login |
| Email address (if provided) | While the account is active + 30 days |
| Query text and defect photos (backend cache) | Up to 30 days |
Questions
Write to support@sbmlaserhelp.com. Full details on how we handle personal data are in our Privacy Policy.